Achieving Excellence in Customer Service

DESCRIPTION

Memberikan layanan pelanggan yang luar biasa sering membuat perbedaan antara mendapatkan dan mempertahankan pelanggan atau kehilangan satu. Pelatihan Customer Service ini menawarkan cara cara dan teknik untuk memastikan Anda membangun dan memelihara hubungan yang saling menguntungkan dengan pelanggan Anda. Hasilnya, mereka menjadi pendukung setia bagi Anda dan organisasi Anda.

OUTLINE

1. Provide Exceptional Customer Service that Achieves Results
2. Adopt The Skills and Techniques That Routinely Deliver Positive Customer Experiences
3. Deal Effectively with Customers and Turn Complaints into Opportunities
4. Contribute to a Customer-centric Culture and Achieve Greater Customer Satisfaction
5. Profiling Your Customer Service Skills
6. Defining Customer Service Excellence
7. Assessing Customer Expectations
8. Modelling Effective Responses to Typical Scenarios
9. Handling Customer Complaints and Difficult Situations
10. Putting The Customer First in a Simulated Situation

TRAINING METHOD

Pre test

Presentation

Discussion

Case Study

Post test

Evaluation

FACILITIES

Training Kit

Handout

Certificate

1x Lunch & 2x Coffee Break

Souvenir

Form Pre-Registrasi

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Topik Training	: Achieving Excellence in Customer Service
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