Training Online – Basic Communication Skills

OVERVIEW

Mixed messages, misunderstandings, and misconceptions cost organizations millions each year. This basic communication skills program covers the fundamentals of interpersonal communication. By its conclusion participants should have a clear understanding of what good communication skills look like and what they can do to improve their abilities.

OBJECTIVE

At this program’s conclusion, participants should be able to:

• Identify common communication problems that may be holding them back.
• Develop skills in asking questions.
• Identify what their non-verbal messages are telling others.
• Develop skills in listening actively and empathetically.
• Enhance their ability to handle difficult situations.
• Deal with situations assertively.

OUTLINE

1. The Basics: The Ten Commandments of Positive Relationships
2. Self-Awareness: Being in the Know
3. Road Blocks: Recognizing Communication Barriers
4. The Dance: Asking Questions and Listening for Answers
5. Body Language: Communicating Without Saying a Word
6. Self-Image: Understanding What Your Clothes Say About You
7. Assertiveness: Positioning for Acceptance

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