Training Online – Business English for Secretaries

OVERVIEW

Dealing regularly with clients and documentation, requires a knowledge of business terminology. This course is designed to provide English language skills training within the context of a business environment, and is particularly suitable for secretaries and PAs.

BENEFIT

• Improving your English language skills in contexts relevant to your role
• Recognising the key functions of your role
• Receiving individual feedback on your language skills
• Perfecting your skills in English to be more effective and efficient in your job
• Building on your skills in preparing meetings, business trips, conferences and other events
• Increasing your confidence when using English with visitors and colleagues
• Fast tracking the development in your overall language ability

OUTLINE

1. The Role of the PA/Secretary

• Defining and Developing the Role of the PA/Secretary
• Describing the most Important Challenges & How to Overcome them
• Planning for Development

2. Effective Communication

• Interacting with Other
• Defining and Developing the Role of the PA/Secretary
• Relevant Vocabulary for Different Company Functions (HR/Finance etc)
• Making Plans and Diary Arrangements

3. Dealing with Visitors

• Welcoming, Introductions and Greetings
•  Making Small Talk
•  Checking and Clarifying Arrangements

4. Organising a Conference or Event

• Planning the Event
• Writing to Participants and Delegates
• Circulating Information
• Collating Requirements
• Clarifying Requirements-Ordering Equipment
• Dealing with the Venue-Precise and Clear Instructions
• Complaints and Apologies

5. Communicating in Writing

• Emails and Short Notes
• Formal and Informal Letters
• Report Writing
• Diplomatic Language
• Clarity and Conciseness
• Summarising and Concluding
• Taking Minutes of a Meeting
• Writing up the Minutes

6. Telephoning

• Simplicity and Clarity
• Pronunciation
• Making Suggestions and Proposals
• Taking Notes and Messages
• Using your Voice Effectively

7. Practical Application

• Relevant Role-plays and Practice
• Individual and Group Feedback
• Sharing Ideas and Experiences with Others
• Discussion of Cultural Factors when Dealing with other Nationalities

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